added
📣 Topic question report for admin users
4 months ago by Product Team
Admin users can now generate question reports by combining up to three topics. This powerful new functionality helps identify patterns and trends across related knowledge areas. To do so, navigate to "Content management" in the admin area, click on "Topics" and then on the context menu (three dots), and then select “Export questions” from the dropdown menu.
improved
31.3.25: Improved Features
5 months ago by Product Team
- When multiple topics are selected on the Topics page, users can now:
- View detailed information for each selected topic individually in separate tabs
- Access a combined view of selected topics
- As searching users sometimes forget about the possibility of asking a question when not finding their answers in the search results, we now show a guiding button on the search overview page.
- Admin users can now activate and deactivate available connectors in the admin area (Integration & Services > Connectors).
improved
17.3.25: Improved Features
5 months ago by Product Team
- You can now find an additional company filter in your Analytics Dashboard.
- On Insights, we’re now informing users about the feature’s restrictions as it is based on old AI technology. As we advance, it will be replaced with the Topics page. Learn more about it in this article.
added
📣 Browser Extension
5 months ago by Product Team
Give your users instant access to expertise and knowledge with our new browser extension! Contact your Account Manager to learn more.