• The Virtual Success Manager promotes two new metrics—one for activated Connectors and one for using our Microsoft Teams integration. The latter is only visible to customers with Microsoft Teams.

• When clicking Topics in the navigation, we show users interesting topics to help them get started.
• We restructured the modules on the search overview page to help users find their answers faster.

• Previously, experts and interested users received the same notification when a new question was posted, making it unclear why the notification was relevant to them. We’ve now introduced a dedicated notification type for interested users, making understanding the context and relevance easier. This helps users stay informed without confusion and ensures a more personalised experience.

Admin users can now generate question reports by combining up to three topics. This powerful new functionality helps identify patterns and trends across related knowledge areas. To do so, navigate to "Content management" in the admin area, click on "Topics" and then on the context menu (three dots), and then select “Export questions” from the dropdown menu.

• When multiple topics are selected on the Topics page, users can now:
  • View detailed information for each selected topic individually in separate tabs
  • Access a combined view of selected topics
• As searching users sometimes forget about the possibility of asking a question when not finding their answers in the search results, we now show a guiding button on the search overview page.
• Admin users can now activate and deactivate available connectors in the admin area (Integration & Services > Connectors).

• You can now find an additional company filter in your Analytics Dashboard.
• On Insights, we’re now informing users about the feature’s restrictions as it is based on old AI technology. As we advance, it will be replaced with the Topics page. Learn more about it in this article.

Give your users instant access to expertise and knowledge with our new browser extension! Contact your Account Manager to learn more.

• Fixing default ordering of the RSS feed