Important information to the new analytics dashboard (beta)
The following article includes information about the new analytics dashboard that currently runs in a beta version. If you are a Starmind customer that has no access, please reach out to your responsible CSM contact person. We're happy to enable the dashboard for you upon request.
In this article, you can learn about the most important analytics functionalities and metrics.
In the table below, you can find all available metrics. The columns "description" and "excluded" give you more information about how each metric is calculated.
Whenever you apply a department and/or country filter, we filter the metrics by the "acting" users. You find that information in the "filtering by ..." column.
|Metric||Description||Excluded||Filtering by ...|
|Answers||Total number of answers||Pre-loaded answers; answers that got deleted within the selected start and end date; answers by system users||Answer authors|
|Answered questions||Total number of questions that got solved between selected start and end date||Question authors|
|Answer views||Total number of answer views||Users that viewed answers|
|Average answer rating||Average answer ratings over all given given ratings between start and end date. Inclusive ratings that got updated in the selected date range.||Users that rated|
|Comments||Total number of comments||Comments deleted between start and end date; comments by system users||Comment authors|
|Content distribution||Created content broken down by questions, answers and comments relative to the total number||Users that posted questions, answers and comments|
|Questions||Total number of questions||Pre-loaded questions; questions that were published before the network go-live date; questions that got deleted within the selected start and end date||Question authors|
|Question views||Total number of question views||Users that viewed questions|
|Recommendations||Total number of recommendations||Users that recommended|
You can filter the metrics by the following dimensions:
The dropdown lists contain values that the users have entered in their profiles. You can either scroll through the list or type directly into the field.
Tipp: If you want to filter by directly typing into the country field, you will be faster if you search by the country's ISO code.
Updated 4 months ago