Analytics Dashboard (beta)

In this article, you can learn about the most important analytics functionalities and metrics.

Metrics

In the table below, you can find all available metrics. The columns "description" and "excluded" give you more information about how each metric is calculated.

Whenever you apply a department and/or country filter, we filter the metrics by the "acting" users. You find that information in the "filtering by ..." column.

MetricDescriptionExcludedFiltering by ...
Activated usersTotal number of users first seen before the end dateSystem users and users that were deleted before the end date
Activated users (ratio)Percentage of unique activated users relative to the total number of created usersSystem users and users that were deleted before the end date
AnswersTotal number of answersPre-loaded answers; answers that got deleted within the selected start and end date; answers by system usersAnswer authors
Answer contributorsTotal number of unique users that posted a solution between start and end dateSystem users
Answered questionsTotal number of questions that got solved between selected start and end dateQuestion authors
Answer viewsTotal number of answer viewsUsers that viewed answers
Average answer ratingAverage answer ratings over all given given ratings between start and end date. Inclusive ratings that got updated in the selected date range.Users that rated
Average time savedAverage time saved per question in minutes as indicated by users in the "answer value" survey between the start and end date
CommentsTotal number of commentsComments deleted between start and end date; comments by system usersComment authors
Content distributionCreated content broken down by questions, answers and comments relative to the total numberUsers that posted questions, answers and comments
QuestionsTotal number of questionsPre-loaded questions; questions that were published before the network go-live date; questions that got deleted within the selected start and end dateQuestion authors
Question contributorsTotal number of unique users that posted a question between start and end dateSystem users
Question viewsTotal number of question viewsUsers that viewed questions
RatingsTotal number of unique ratings given between the start and end date (if a user rates an answer multiple times it counts as one rating)
RecommendationsTotal number of recommendationsUsers that recommended
Search queriesTotal number of search queriesSearch queries with type "url" or "combined_autocomplete"
Time to answer (median)Median time in hours between publishing a question and receiving the first answerPre-loaded questions, questions that were published before the network's go-live date, deleted questions, question/solutions provided by system users
UsersTotal number of created usersSystem users and users who were deleted before the end date
Users with job title (ratio)Total number of users with a job title relative to the number of activated usersSystem users and deleted users

Filters

You can filter the metrics by the following dimensions:

  • category
  • country
  • department
  • knowledge space
  • (question) topic*

*available in the advanced version

For country and department, the dropdown lists contain values that the users have entered in their profiles. You can either scroll through the list or type directly into the field.

Hint: If you want to filter by directly typing into the country field, you will be faster if you search by the country's ISO code.