In this article, you can learn about the most important functionalities and metrics you find in the analytics dashboard.

Metrics

In the table below, you can find all available metrics. The columns "description" and "excluded" give you more information about how each metric is calculated.

Whenever you apply a department, country and/or knowledge space filter, we filter the metrics by the "acting" users. You find that information in the "filtering by ..." column.

MetricDescriptionExcludedFiltering country / department by ...Filtering knowledge space by ...
Activated usersTotal number of users that logged in before the end dateUser's membership
Activated users (ratio)Percentage of activated users relative to the total number of usersUser's membership
AnswersNumber of created answers within a timeframeAnswer authorsKnowledge space assignment of the answer's question
Answer contributorsNumber of unique users that posted a solution within a timeframeKnowledge space assignment of the answer's question
Answered questionsNumber of published questions within a timeframe that have at least one answerQuestion authorsKnowledge space assignment of the question
Answer viewsNumber of daily unique answer views (if a user views an answer multiple times a day, it counts as one view) within a timeframeUsers that viewed answersKnowledge space assignment of the answer's question
Average answer ratingAverage answer rating over all submitted ratings within a timeframe. Updated ratings correct the average (they don't contribute to the average as new rating)Users that ratedKnowledge space assignment of the answer's question
Average time savedAverage time saved per question in minutes as indicated by users in the "answer value" survey within a timeframeUser that saved time thanks to an answerKnowledge space assignment of the answer's question
CommentsNumber of created comments within a timeframeComment authorsKnowledge space assignment of the comment's question
Content distributionCreated content broken down by questions, answers and comments within a timeframeUsers that posted questions, answers and comments respectivelyKnowledge space assignment of the question
QuestionsNumber of created questions within a timeframeQuestion authorsKnowledge space assignment of the question
Question contributorsNumber of unique users that posted a question within a timeframeKnowledge space assignment of the question
Question viewsNumber of daily unique question views (if a user views a question multiple times a day, it counts as one view) within a timeframeUsers that viewed questionsKnowledge space assignment of the question
RatingsNumber of unique ratings submitted within a timeframe (if a user rates an answer multiple times it counts as one rating)User that rates an answerKnowledge space assignment of the answer's question
RecommendationsNumber of recommendations within a timeframeUsers that recommendedKnowledge space assignment of the answer's question
Search queriesNumber of search queries within a timeframeUser's membership
Time to answer (median)Median time in hours between publishing a question and receiving the first answer within a timeframePre-loaded questions, deleted questionsAnswer authorsKnowledge space assignment of the answer's question
UsersTotal number of users that existed in the system within a timeframeUser's membership
Users with job title (ratio)Percentage of users with a job title relative to the number of activated users within a timeframeUser's membership

Filters

You can filter the metrics by the following dimensions:

  • include / exclude technical users
  • category
  • country
  • department
  • knowledge space
  • (question) topic*

*available in the advanced version

For country and department, the dropdown lists contain values that the users have entered in their profiles. You can either scroll through the list or type directly into the field.

Hint: If you want to filter by directly typing into the country field, you will be faster if you search by the country's ISO code.