Answer verification groups

An Answer Verification Group is a small group of users chosen by an Admin to select specific answers as verified, for example, on topics like HR. Verification groups have the knowledge, expertise and authority to determine if an answer is accurate and up-to-date. Verified answers give users confidence that the information provided is correct. Verification groups work best when group members all share a similar level of expertise on the subject.

Creating a Verification Group

• In the Admin area, select Extensions from the navigation menu and then Answer verification and add a group
• Choose a group name that makes it easy for users to understand who verified the answer, for example, IT Support (group names can be changed)
• Select 3 - 10 users per group and save the group (group members can always be added or removed)
• If an Admin would like to verify answers, they need to add themselves to the group